Have Questions? We’re here to help!
How To Contact Us:
Questions or general questions (Usually answered within 24 hrs) – Fill Out Contact Form:
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Call Toll Free and leave a detailed message with our answering service. We will usually email you a confirmation within 24 hrs.
How to use the GO-Promo.com shopping service:
Our representatives are here to help you create the perfect product for your brand!
Following the steps below using our digital shopping service helps us create your orders quickly and accurately. It also allows us to send you timely information about your order, so please use an e-mail address you check often.
If you have any questions about ordering, feel free to contact us at any time! You can expect a response from us within 24 hours!
Step 1: Complete Checkout:
- Select your item options from the options listed on each product page, and then click ‘Add To Cart’. Click here to view your shopping cart,
- Upon checkout, enter your zip code for LIVE UPS shipping rates.
- During the checkout process, you’ll be prompted for all the necessary paperwork we’ll need to get your order underway quickly!
- You can upload your artwork at any time, mainly in the shopping cart when you are ready to submit your order. While we prefer working with layered graphics (.ai or .psd for example), we can accept almost any clear image and re-format suitable for printing.
- Have your own artwork? Click here to upload your artwork (opens in blank window)
Step 2: Proof Approval:
- Once payment is received, a live account representative will contact you within 24 hours to start the proofing process..
- Your account representative will send you an official proof of exactly how the design will print. You’ll then give us written approval of this proof to start production after you view and approve your proof. Please follow e-mail instructions to get your proof approved and into production quickly!
Step 3: Production:
- Once you have approved the proof in writing, we will proceed with production.
- Normal production times vary based on your order. Some products have free rush shipping and most take about 7-10 business days on production. If you have a deadline and need to arrange rush shipping, please contact us first or note your deadline on the order notes and we will follow up as soon as we receive the order.
- We will confirm your estimated shipping date upon proof approval.
Step 4: Shipping:
- UPS shipping tracking numbers will be provided as soon as your order is shipped.
- Based on the product and where you are located, sales tax may apply.
- Based on the size of your order, it may arrive in multiple packages.