FAQ

Order Status & Ordering Information

Your order will be placed in a production queue with an estimated ship date assigned to it. We can provide this information once the order artwork has been approved and the order in production. You can check your order status any time by visiting the My Account section of the website.

Once your order ships, you will receive a tracking email with a link to UPS/FedEx tracking sites, where you can pick up the tracking from there. Once we add your tracking code to the order, you ‘ll be able to log in and track it from the My Account section of this website. 

Be sure to sign up for UPS notifications so you’ll know exactly when your delivery has arrived!

You may make any cancellation or change to your order at any time up until you give final written approval of the proof to proceed with your order. After that time, we can no longer cancel or change the custom-made products. 

You can track your order, review your past orders, update your payment method, or view your account information at the My Account section of the website. 

If you have forgotten your password, you may reset it by visiting the password reset link here

If your orders has not arrived by the scheduled ship date, please refer to the tracking email sent when your order shipped. We can investigate where your order is within the transportation system and determine the status of the order at that point. 

If we have not shipped your order yet, please reach out to your customer service rep you worked with to approve your artwork, and we’ll be happy to check on the status for you. 

If you find your custom order does not have the quantity of products you ordered, please contact our customer service team immediately so we may investigate the situation.

We typically send boxes with +-3% extra to account for any missing or damaged product. 

If your package arrives damaged or missing pieces, please take photographs and send them to us with a request for damaged items. The carrier typically will insure against shipment damage and we can get a new order out immediately or figure out an alternative solution as needed. 

We typically send boxes with +-3% extra to account for any missing or damaged products that may come with your order. Please inspect  your order carefully upon arrival for damage or signs of tampering, and report those immediately. 

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